Pro Auto Spa does everything. They’re one of the few auto reconditioning businesses that can handle dents, detailing, wheels, glass, and more. Their CEO, Joanna Smith, has built a high-quality brand known for solving any auto problem with cross-service solutions. Joanna’s take on business is just as progressive as her philosophy on service offerings. She understands that Pro Auto Spa isn’t just competing with other auto reconditioning businesses. They’re competing against the bias customers have against auto reconditioning professionals. Establishing a high level of trust through unparalleled professionalism is an advantage for Pro Auto Spa, and they’ve been using Mobile Tech RX for years to give them a leg up on competition.
One of their biggest focuses over the last several years has been their auto detailing business. They had been using Mobile Tech RX for their PDR service, but needed to figure out how to incorporate their views on professional technology into a new business opportunity. When they were planning to launch their detailing service, Joanna sent one of her employees to a training seminar where he learned about a software competitor. When he got back to Colorado Springs and asked Joanna whether they should try using it, her immediate response was that they were a Mobile Tech RX shop. From there on out, Pro Auto Spa used Mobile Tech RX for all of their service lines, including the auto detailing app. Joanna likes to say, “Mobile Tech RX grew up with us. It seemed like you were adding new services at the same time we were.”
“It just makes us look more professional.”
Before using Mobile Tech RX, Joanna was using carbon copy paper invoices. When she first came across our product, she immediately believed she could increase Pro Auto Spa’s professionalism with this one tool. Since then, they’ve adopted the Mobile Tech RX auto detailing app for retail and wholesale jobs and love impressing customers with state-of-the-art software and invoices that appear in their inbox so quickly. The professionalism of great software also helped them work more efficiently. According to Joanna, “It’s made us more efficient by a mile. Our paperwork now goes straight into our accounting processes without having to store boxes of paper. Having pre-set detailing packages to add to an invoice makes our business faster.”
Most importantly, Mobile Tech RX is helping Pro Auto Spa make more money. As a high-end auto reconditioning company, she knows some retail and wholesale customers aren’t used to paying high-end prices. The more they’ve used Mobile Tech RX, the more they’ve been able to justify regularly increasing their revenue per ticket.
“Because we use technology like Mobile Tech RX and not menu boards, we’re able to charge higher prices. We treat our business like a business instead of a hobby and make it a point to look as professional as possible. I knew we needed to spend money to make money, and we’ve loved using a tool that’s grown with us to accomodate all of our services. Whether you’re a mobile or retail detailer, you have to use Mobile Tech RX because it’s so sleek and forces customers to take you seriously.”