We built the most user-friendly app in the industry,
but sometimes software can be tricky. How can Mobile Tech RX Support help?

FAQs & Trouble Shooting
  • I can’t login to the app.
  • Do you have a Mobile Tech RX account?

    If not, go to our Sign Up page and start your free trial.

    Do you have the latest version of Mobile Tech RX installed?

    Please check the App Store for a Mobile Tech RX update to ensure your software is current.

    Are you entering the correct username and password?

    Your username is the email address you entered when you created your free trial. If you need to reset your password, click here.

    Is your account active and current?

    Log in to your Admin Portal and click on the “Subscription” tab to confirm your account is in “active” status and that the payment method you have on file is valid.

    Are you still unable to login?

    Give us a call at 1-888-626-6750.

  • I forgot my password.
  • You can reset your password by clicking the “Forgot Password” link on the Login screen in the app or on the Admin Portal Login page.

  • How do I change my user email address?
  • Your email addresses can be modified in your Admin Portal.

  • How do I add my company logo?
  • Your company logo can be added/edited from within your Admin Portal. Upon adding/editing your company logo, please log out of the app and back in for changes to take effect.

  • What’s the difference between a tech and a subcontractor?
  • A tech is an employee you add to your account. The email address you enter when adding a tech cannot be in the Mobile Tech RX database already. As the admin, you pay the subscription fees for any additional techs you add to your account. A subcontractor already has their own Mobile Tech RX account. From the admin’s point of view, there is no additional cost to add subcontractors.

  • How do I add additional techs/subcontractors to my account?
  • Techs are added in the Admin Portal. After adding a tech email address, they will receive a welcome email prompting them to create their own password. Subcontractors are added within the app from the “Settings” sidebar menu tab. The email address added in this screen must be tied to another Mobile Tech RX user in order to be added. Admins can customize the rights and permissions of all of their techs and subcontractors from within their admin portal.

  • My customer did not receive their email.
  • Did you receive your copy?

    If yes, then you can be assured their copy was sent. Ask your customer to check their spam folder and mark the email address “no-reply@mobiletechrx.com” as a safe sender. If your email is not found in their spam, then you will need to contact their IT department to have them manually remove the block from “no-reply@mobiletechrx.com”.

    If no, then contact us or use the “Email from Device” option.

  • How do I enable/disable Comparative Pricing?
  • Contact our support team to change your subscription package. You can email them at help@mobiletechrx.com or call them at 1-888-626-6750.

  • Why do I get an error message when syncing to Quickbooks Online?
  • The error message should provide helpful information as to why the sync was unsuccessful. Here are a few suggestions to troubleshoot potential issues.

    Do you have an active QB Online account?

    Confirm your Quickbooks account is active and paid.

    Does the client info in Mobile Tech RX match the customer info in QB Online exactly?

    Check the client name in Mobile Tech RX with that in QB Online and ensure they match. The sync is case sensitive and character sensitive. For example: A.B. Dealership vs. Ab Dealership will cause errors. A.B. Dealership vs. AB Dealership will also cause errors.

    Does the invoice number you are trying to sync already exist in QB Online?

    The invoice you are trying to sync must be unique to any invoice number that already exists in QB Online. You can quickly search QB Online for invoices that exist with the same invoice number. If one does, then edit the invoice number in your Mobile Tech RX admin portal to a number beyond any used in QB Online.

    If the above steps did not solve your issue, please contact us.

  • How do I cancel, pause, or reactivate my account?
  • If you would like to cancel, pause, or reactivate your account, go to the Subscription page of your Admin Portal.

    To reactivate your account, click “Renew”.

    To cancel or pause your account, click “Cancel My Subscription”. You will have the option to cancel or pause your subscription from there.

  • Does Mobile Tech RX work offline?
  • Mobile Tech RX requires an internet connection to function properly. If your iPad or Android tablet is not cellular enabled, and you do not have access to a wifi connection, then you may use your cell phone’s personal hotspot feature.

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